Reducing Emergency Department Overcrowding

MHA supports Maryland’s hospitals’ efforts to reduce emergency department (ED) overcrowding. Below are multiple resources for hospitals to utilize as they work to make ED care more efficient, without sacrificing the quality of that care. If you have questions about the information on this page, contact Nora Hoban.


MHA has hosted two summits in the past year for hospital leaders from throughout the state. The first brought hospital leaders together to identify and share interventions currently underway to reduce overcrowding and improve emergency department throughput. The second provided an opportunity to examine how those changes were implemented and what it took to change the culture of an organization to laser-focus on this problem.

ED Overcrowding Summit
June 29, 2017

Hospitality Suites
Howard County General Hospital

Call to Action: Outpatient and Inpatient Redesign
Anne Arundel Medical Center

Redirecting Non-Emergent Patients to Primary and Urgent Care
MedStar Health

Staff Roles to Improve Patient Flow
University of Maryland Medical Center

Remote Patient Tele-monitoring using AvaSys
University of Maryland St. Joseph Medical Center

ED Overcrowding Summit
January 25, 2018

Approach to Managing Patient Throughput
Anne Arundel Medical Center

Adult Emergency Department Patient Flow Strategies
University of Maryland Medical Center

Panel Discussion